Warranty, Return & Cancellation Policy
IOIOBox is a registered DBA of Johnson Brothers Collaborative, LLC, specializing in the manufacturing of high-quality weatherproof enclosures and accessories. The following outlines our warranty coverage, return conditions, and cancellation terms.
Limited Warranty
Enclosures
IOIOBox warrants its manufactured enclosures to be free from defects in materials and workmanship for twenty (20) years from the date of original purchase. This includes structural integrity and the non-corrosive properties of enclosure materials under normal environmental exposure.
Manufactured Accessories
Accessories such as fans, thermostats, heater strips, gaskets, and light bars are warranted for three (3) years from the purchase date.
Air Conditioners
Air conditioners are warranted for eighteen (18) months from the date of original purchase.
Warranty Conditions
This warranty applies only if the following conditions are met:
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IOIOBox is notified in writing of the defect within the applicable warranty period.
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For shipping damage, notification must be made within five (5) business days of receipt.
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A Return Merchandise Authorization (RMA) number is issued by IOIOBox prior to return.
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Returned products are shipped freight prepaid and in original condition.
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IOIOBox’s inspection confirms the defect is due to manufacturing and not caused by abuse, improper handling, unauthorized repairs, alterations, or accidents.
Any modification or alteration to the product voids this warranty.
Discoloration due to oxidation or prolonged environmental exposure is considered normal and not covered by this warranty.
This warranty is non-transferable and extends to the original purchaser only.
IOIOBox’s liability is limited to repair, replacement, or issuance of credit for the defective item, at IOIOBox’s discretion. Any repair or replacement does not reset or extend the original warranty period.
Returns
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Returns must be requested within 60 days of invoice date.
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Returned items must be unused, unmodified, and in original packaging.
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All returns require prior authorization and an RMA number issued by IOIOBox.
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Returns are subject to inspection, approval, and may incur a restocking fee.
Non-Returnable Items
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Custom-built enclosures, including those with cutouts or customer-specific modifications
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Products altered from their original condition
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Accessories sold by IOIOBox but not manufactured by IOIOBox
Cancellations
Orders may be cancelled for a full refund within 24 hours of order confirmation, provided production or fulfillment has not yet begun.
After the 24-hour window, all orders are non-cancellable and non-refundable, including:
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Standard and custom enclosures
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Orders exceeding $5,000
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Any order where production, procurement, or scheduling has commenced
Manufacturing or delivery delays do not constitute valid grounds for cancellation or refund after the 24-hour period unless explicitly agreed upon in writing prior to order acceptance.
IOIOBox reserves the right to make exceptions at its sole discretion. Approved cancellations may be subject to a restocking or cancellation fee.
Limitation of Liability
IOIOBox is not liable for consequential or incidental damages, including but not limited to loss of profits, downtime, or costs related to installation delays. This policy supersedes all previous versions and may be updated at any time without notice.